Vallikkunnu Service Co-operative Bank Ltd does not provide refunds or cancellations as we are a primary agricultural co-operative credit society. We require a payment gateway to receive loan repayments from our customers.
Amount once paid through the payment gateway shall not be refunded other than in the following circumstances:
The customer must submit a refund application along with the transaction number and original payment receipt (if generated at the time of payment). The application in the prescribed format should be sent to:
vscbm4@gmail.com
The application will be processed manually, and after verification, if the claim is valid, the excess amount will be refunded through electronic mode in favour of the borrower. Confirmation will be sent to the customer's registered mailing address within 7 calendar days of receiving the claim. It may take 3–7 days for the refunded amount to reflect in the bank account depending on the bank's policy.
Vallikkunnu Service Co-operative Bank Ltd assumes no responsibility and shall not be liable if it is unable to process any payment instruction due to any of the following reasons:
In case a payment is not effected for any reason, the customer will be notified of the failed payment by email.
The user agrees that Vallikkunnu Service Co-operative Bank Ltd, in its sole discretion and without penalty, may suspend or terminate their account or access to services at any time, with or without notice. Upon termination, the user agrees to immediately stop using the services.
